Privacy Policy

VITTORIA GREENS LTD

Effective Date: 19 July 2025

1. Introduction

This Privacy Policy explains how VITTORIA GREENS LTD (Company No. 16533375) collects, uses, stores and protects personal information when you visit https://vittoriagreens.com, create an account, place an order, communicate with us or use our online services. We aim to comply with the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR.

2. Company Information

VITTORIA GREENS LTD
Company No. 16533375
Registered Office: 32 Crescent Gardens, Newtown, SY16 2HQ, United Kingdom
Email: info@vittoriagreens.com

3. Information We Collect

We may collect your name, email address, telephone number, billing and shipping addresses, account credentials, order history, payment references, IP address, browser information, device identifiers, cookies, communications, AI chat requests, and other information required to provide our services.

4. How We Use Information

We use information to create and manage accounts, process orders, provide customer support, improve our services, analyse website performance, detect fraud, comply with legal obligations, personalise your experience and communicate with you.

5. Cookies

We use essential, functional and analytical cookies. Cookies are used to maintain login sessions, shopping carts, language preferences, security, analytics and website functionality. Users can manage cookies via browser settings and our consent mechanism where required.

6. Analytics

The website uses Google Analytics 4, Microsoft Clarity and WordPress statistics to understand visitor behaviour, improve navigation and measure performance. These services may collect technical information such as IP-derived location, browser type, device information, pages visited, clicks, scrolling and session duration.

7. AI Assistant

Our website includes an AI-powered assistant. Messages submitted to the assistant may be processed to generate responses and improve service quality. Please avoid submitting confidential financial, medical or other highly sensitive information through the AI chat.

8. Progressive Web App

The website may function as a Progressive Web App (PWA). Service Workers, local storage and cached resources may be used to improve loading speed, offline functionality and user experience.

9. Social Login

You may register or sign in using Google, Amazon or Sign in with Apple. We receive only the information necessary to authenticate your identity and create your account, such as your name, email address and unique provider identifier. If Apple Private Relay is used, we may receive a relay email address.

10. WooCommerce

When you place an order we process customer details, products ordered, delivery information and order history to fulfil purchases, provide support, comply with accounting obligations and prevent fraud.

11. Security

We use HTTPS encryption, access controls, server security measures and reasonable organisational safeguards to protect personal data.

12. Your Rights

Subject to applicable law you may request access, correction, deletion, restriction, portability or object to processing. You may also withdraw consent where processing is based on consent and lodge a complaint with the UK Information Commissioner’s Office (ICO).

13. Contact

Questions regarding this Privacy Policy may be sent to info@vittoriagreens.com.

Appendix A – Third-party Services

Services that may process information on our behalf include:
• Google Analytics 4
• Microsoft Clarity
• WordPress Statistics
• WooCommerce
• Google Sign-In
• Login with Amazon
• Sign in with Apple
• Payment providers
• Email service providers
• Hosting and infrastructure providers
Data shared with third parties is limited to what is reasonably necessary to provide requested services.